We understand that life happens. Illness, babysitters canceling and general unexpected circumstances. At SoulFlower, we ask for the same understanding and respect in return. Sudden cancelations and no-shows directly affect the income of our artists and take away opportunities from our other valued guests. We kindly request a minimum of 24 hours notice for all cancelations.
If appointments are being CANCELED DURING CLOSED HOURS please send a private message via social media or a voicemail with the date and time of cancelation.
New policy beginning June 4, 2019:
In the event of a last minute cancelation or no show, the full service value (including applicable tax) will be charged. This amount is non refundable and non transferable.
ONLINE BOOKING: A valid credit card is required for all online bookings. We will not charge any amount to the card unless the policy is not met.
If you are an existing client with no history of last minute cancelations or no-shows, and are booking in person or on the phone, a credit card will not be required. We will honour this as long as our 24 hour notice of cancelation is honoured.
GROUP BOOKINGS: A credit card will be required upon booking for groups of 3 or more. We ask for a minimum of 72 hours notice for cancelations. Canceling within 72-24 hours with result in 50% of the scheduled services applied to the credit card, or 100% of the amount if canceled within 24 hours. For large Groups of 8 or more we require a minimum two weeks cancelation notice or 50% will be charged.
Lightly used product may be returned within 7 days. No refunds or exchanges will be issued after 7 days.
Note: Discounts are on a single-use basis and cannot be redeemed in combination with WaySpa gift cards.
Thank you for your consideration!